Cino Ceylon Return Policy
1. Overview
At Cino Ceylon, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return process.
2. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in the original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items are non-returnable. These include:
- Gift cards
- Downloadable software products
- Personal care items
4. Return Process
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Contact Us: Reach out to our customer service team at [email] within 30 days of receiving your order to initiate a return.
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Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
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Shipping: Please ensure that the item is securely packaged and send it to the address provided with your RMA. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
5. Refunds
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, a refund will be processed to your original method of payment within [number of days] days.
- Shipping costs are non-refundable.
6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email].
7. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [email].
8. Contact Information
For questions related to refunds and returns, please contact us at info@cinoceylon or 0715404309 .
