Cino Ceylon Privacy Policy

1. Introduction

Welcome to the Cino Ceylon website (cinoceylon.com). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

• Personal Information: When you register on our site, place an order, or subscribe to our newsletter, we collect personal information such as your name, email address, mailing address, phone number, and payment information.

• Non-Personal Information: We collect non-personal information, such as browser type, Internet Service Provider (ISP), referring/exit pages, and date/time stamps, to analyze trends and improve our website.

• Cookies: Our website uses cookies to enhance your experience. You can choose to accept or decline cookies, but this may prevent you from taking full advantage of the website.

3. How We Use Your Information

We may use the information we collect from you in the following ways:

• To personalize your experience on our site
• To process transactions and manage orders
• To send periodic emails regarding your order or other products and services
• To improve our website and customer service

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons with special access rights who are required to keep the information confidential.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

8. Your Consent

By using our site, you consent to our Privacy Policy.

9. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us using the information below:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: 0715404309

Please note that we have been temporary stopped all the orders out of Sri Lanka due to all government postal shipping services are stopped the service due to the COVID-19.

Will be back ASAP when the situation is cleared.

Sorry for the inconvenience caused.

Please contact us at (94) 71-5 404 309 via WhatsApp or salesThis email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions. 

Thank you for your cooperation and support.

By placing an order with Cino Ceylon you acknowledge that you have read and agreed with our store shipping & returns policies which is listed below.

Delivery Policy

Express Delivery time for worldwide  : Within 4 - 8 working days (via EMS)

Standard Delivery time for worldwide : Within 14 - 40 working days

If the courier company is unable to deliver the order to you as no one is available to sign and accept the package, we will contact you via email to obtain an alternate delivery address. However if we do not receive a response within 5 days the courier company may hold the package at their closest branch for collection by you. However if you delay to contact the local courier company and collect the package the package may be returned to us or destroyed. Please note that no refund will be granted in this instance.

Cino Ceylon Return Policy

1. Overview

At Cino Ceylon, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return process.

2. Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be unused, in the original packaging, and in the same condition as received.
• Proof of purchase is required for all returns.

3. Non-Returnable Items

Certain items are non-returnable. These include:

• Gift cards
• Downloadable software products
• Personal care items

4. Return Process

1. Contact Us: Reach out to our customer service team at [email] within 30 days of receiving your order to initiate a return.

2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

3. Shipping: Please ensure that the item is securely packaged and send it to the address provided with your RMA. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).

5. Refunds

• Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
• If approved, a refund will be processed to your original method of payment within [number of days] days.
• Shipping costs are non-refundable.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email].

7. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email].

8. Contact Information

For questions related to refunds and returns, please contact us at info@cinoceylon or 0715404309 .